Potbelly & Mohr Partners: Enhancing Operational Cost Efficiencies

Potbelly Corporation is a fast-casual restaurant chain known for its oven-toasted sandwiches, soups, and shakes, operating over 400 locations across the United States.

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Potbelly’s internal management of lease-related mailboxes and payments often resulted in missed payments, late fees, and disorganized tracking, creating delays and added administrative burden.

Mohr implemented structured workflows to streamline communication and payment processes:

Reorganized the shared mailbox with clear categories
Introduced subject line tagging with store numbers
Improved vendor management by tracking updates and setups
Streamlined invoice handling and one-time payments

These changes resulted in 40% cost reductions and operational savings for Potbelly’s lease management operations:

$54M in payments are now timely and accurate, reducing late fees
Communication with landlords and clients is more efficient
Vendor creation and updates are reliably tracked, minimizing errors
Administrative overhead has been reduced through structured workflows

The client appreciated these improvements, and Potbelly now benefits from a streamlined process that supports its portfolio and strengthens lease management.

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Potbelly & Mohr Partners: Enhancing Operational Cost Efficiencies

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