Panda Express & Mohr Partners: Accelerating Operational Efficiency with Cost Savings

Panda Express is an American restaurant chain specializing in American Chinese cuisine. With over 2,500 locations, it is the largest Asian-segment restaurant brand in the United States.

Before partnering with Mohr Partners, Panda Express faced inefficiencies in managing its Rent and CAM audit processes. Key landlord documents were often missing, store-level files in SharePoint were inconsistent, and no structured review mechanism existed to ensure accuracy. These gaps caused delays, reduced visibility, and increased the risk of missed savings.

Mohr Partners implemented a streamlined Rent and CAM review framework centered on accuracy, visibility, and control:

  • Daily tracking of store IDs to ensure no information or documents were overlooked.
  • Monthly follow-ups with landlords and internal teams to resolve pending items and gather missing documentation.
  • Dedicated folders created for each store ID and category, improving organization and audit readiness.
  • A detailed reconciliation review validating CAM items, RET, and insurance language to identify discrepancies early.

These improvements delivered strong financial and operational outcomes for Panda Express:

  • Recovered $32K+ in total savings identified through detailed reconciliation reviews.
  • Enhanced communication with landlords, leading to quicker clarification of billing discrepancies.
  • Increased accuracy, consistency, and timeliness in Rent and CAM reconciliations, supported by standardized documentation and reporting.

The significant savings and process improvements achieved have positioned Panda Express for continued recovery opportunities and stronger financial control across its portfolio.

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