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Dollar General & Mohr Partners: Transforming Processes into Success.

Dollar General Corporation is an American chain of variety stores headquartered in Goodlettsville, Tennessee. Dollar General operates more than 18,000 stores in the continental United States.Dollar General stores deliver everyday low prices on items including food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares, seasonal items, paper products and much more from America’s most-trusted brands and products, along with high-quality private brands.
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As Dollar General’s portfolio grew, landlord payments were still processed via paper checks, leading to inconsistent timelines, administrative inefficiencies, and payment delays. The company needed a scalable, more efficient payment solution while maintaining clear communication with a large landlord base.

  • Partnered with Dollar General to transition landlord payments from paper checks to Electronic Fund Transfers (EFT).
  • Designed and executed a scalable outreach framework to support large-scale landlord conversion.
  • Sent introductory emails to more than 11,000 landlords, clearly outlining the EFT enrollment process.
  • Implemented up to three structured follow-up touchpoints to maximize engagement and response.
  • Tracked DocuSign completion and issued targeted reminders to finalize enrollment.
  • Established consistent workflows and controls to support ongoing onboarding and future expansion.
  • EFT Adoption: Increased EFT adoption across Dollar General’s landlord population, reducing reliance on paper checks.
  • Enrollment Completion: Completed 6,500+ EFT enrollments, with additional vendors in banking verification.
  • Operational Efficiency: Improved payment timeliness and consistency, strengthening landlord relationships.
  • Invoice Management: Processing 500+ invoices monthly, improving billing visibility and consistency.
  • Client Feedback: Recognized by Dollar General as a well-managed and effective initiative.
  • Expanded Engagement: Dollar General expanded its partnership with Mohr Partners by initiating the Vendor Update project

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