Your Repair Spend Is 10% Too High

Clients who move their repair and maintenance program onto ours save a minimum of 10% of annual R&M spend in the first year. Most of that gap starts in the same place: nobody has formally answered whether a given repair is the landlord’s responsibility or the tenant’s, so the wrong party ends up paying, or the right party pays a rate nobody checked. That determination is a lease question, not a facilities question, which is exactly why this sits inside our lease administration team rather than with a standalone facilities vendor.

What Repair & Maintenance Actually Involves

Mohr Partners’ Repair & Maintenance service sits at the intersection of three functions: lease terms, facility operations and accounting. Before a work order is issued, the lease must be checked to confirm who’s responsible. Once it’s dispatched, someone has to track it. Once it’s invoiced, someone has to validate it against the agreed rate. When those three pieces are split across three different people, or not tracked at all, that gap is exactly where cost and time get lost, and it’s the reason a facilities vendor can dispatch a repair but can’t tell you who should have paid for it in the first place.

How the Program Runs

Our Repair & Maintenance program assigns ownership and a cadence to every part of the process:

We also hold both the platform agreement and the managed services contract, so there’s a single point of accountability whether the obligation lands on your team or the landlord’s, not a landlord, a vendor and a call center each pointing elsewhere.

How a Request Moves Through the Program

A service request moves through a defined sequence rather than a scramble. You report the issue once, by phone, email or portal. The lease is then reviewed to determine landlord or tenant responsibility. If it’s a tenant obligation, a vetted provider is dispatched by trade, location and not-to-exceed limit, the job runs against a pre-approved scope with GPS check-ins recorded in real time, and hours and rates are validated before any payment is made. If it’s the landlord’s obligation, we submit the ticket directly to the landlord and stay on it, following the work through to completion instead of handing you a ticket number and stepping back. Either way, spend by location, vendor and asset rolls into reporting you can actually use.

What This Adds Up To

• Stronger pricing: Consolidated vendor relationships across a portfolio carry more weight than any single site could get on its own.
• Fewer repeat visits: Not-to-exceed thresholds calibrated on real cost data, rather than a number set once and left alone, cut down on the repeat visits that quietly inflate invoices.
• Accountable vendors: A provider network built for scale means underperformance gets identified and addressed instead of repeated.
• Landlord obligations, followed through: When the lease puts a repair on the landlord, we submit it and stay on it until it’s resolved, instead of stopping at the ticket.
• Fewer surprises over time: With enough work order history behind it, reactive repairs increasingly shift toward planned maintenance, catching problems before they become emergency calls.

A program like this is typically live within 90 days, moving through discovery, platform setup, provider onboarding and testing before launch.

Repair and maintenance will keep generating work orders regardless of who’s managing them. What determines whether that 10% is sitting in your budget or already spent is whether the lease question behind each request is being managed by a program, or left to whoever answers the phone.

Send us your last twelve months of repair and maintenance spend and we’ll evaluate the ROI for you, no obligation. Send your spend data and see what a managed Repair & Maintenance program would be worth to your portfolio.